Basic Job
Description:
Install, configure, and support an organization's local area
network (LAN), wide area network (WAN), and Internet system or a segment of a
network system. Maintain network hardware and software. Monitor network to
ensure network availability to all system users and perform necessary
maintenance to support network availability. May supervise other network
support and client server specialists and plan, coordinate, and implement
network security measures.
Interacting
With Computers -- Using computers and computer systems
(including hardware and software) to program, write software, set up functions,
enter data, or process information.
Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Troubleshooting -- Determining causes of operating errors and deciding what to do about
it.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Service Orientation -- Actively looking for ways to help people.
Equipment Selection -- Determining the kind of tools and equipment needed to do a job.
Coordination -- Adjusting actions in relation to others' actions.
Installation -- Installing equipment, machines, wiring, or programs to meet specifications.
Time Management -- Managing one's own time and the time of others.
Repairing -- Repairing machines or systems using the needed tools.
Technology Design -- Generating or adapting equipment and technology to serve user needs.
Systems Analysis -- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation -- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Instructing -- Teaching others how to do something.
Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Speaking -- Talking to others to convey information effectively.
Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Operations Analysis -- Analyzing needs and product requirements to create a design.
Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
Equipment Maintenance -- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Operation and Control -- Controlling operations of equipment or systems.
Mathematics -- Using mathematics to solve problems.
Negotiation -- Bringing others together and trying to reconcile differences.
Persuasion -- Persuading others to change their minds or behavior.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Service Orientation -- Actively looking for ways to help people.
Equipment Selection -- Determining the kind of tools and equipment needed to do a job.
Coordination -- Adjusting actions in relation to others' actions.
Installation -- Installing equipment, machines, wiring, or programs to meet specifications.
Time Management -- Managing one's own time and the time of others.
Repairing -- Repairing machines or systems using the needed tools.
Technology Design -- Generating or adapting equipment and technology to serve user needs.
Systems Analysis -- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation -- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Instructing -- Teaching others how to do something.
Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Speaking -- Talking to others to convey information effectively.
Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Operations Analysis -- Analyzing needs and product requirements to create a design.
Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
Equipment Maintenance -- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Operation and Control -- Controlling operations of equipment or systems.
Mathematics -- Using mathematics to solve problems.
Negotiation -- Bringing others together and trying to reconcile differences.
Persuasion -- Persuading others to change their minds or behavior.
Near Vision -- The ability to see details at close range (within a few feet of the
observer).
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.
Finger Dexterity -- The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Flexibility of Closure -- The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Selective Attention -- The ability to concentrate on a task over a period of time without being distracted.
Originality -- The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Visualization -- The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Written Expression -- The ability to communicate information and ideas in writing so others will understand.
Fluency of Ideas -- The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Category Flexibility -- The ability to generate or use different sets of rules for combining or grouping things in different ways.
Memorization -- The ability to remember information such as words, numbers, pictures, and procedures.
Speech Clarity -- The ability to speak clearly so others can understand you.
Speech Recognition -- The ability to identify and understand the speech of another person.
Perceptual Speed -- The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Visual Color Discrimination -- The ability to match or detect differences between colors, including shades of color and brightness.
Time Sharing -- The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Arm-Hand Steadiness -- The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.
Finger Dexterity -- The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Flexibility of Closure -- The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Selective Attention -- The ability to concentrate on a task over a period of time without being distracted.
Originality -- The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Visualization -- The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Written Expression -- The ability to communicate information and ideas in writing so others will understand.
Fluency of Ideas -- The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Category Flexibility -- The ability to generate or use different sets of rules for combining or grouping things in different ways.
Memorization -- The ability to remember information such as words, numbers, pictures, and procedures.
Speech Clarity -- The ability to speak clearly so others can understand you.
Speech Recognition -- The ability to identify and understand the speech of another person.
Perceptual Speed -- The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Visual Color Discrimination -- The ability to match or detect differences between colors, including shades of color and brightness.
Time Sharing -- The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Arm-Hand Steadiness -- The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Computers and
Electronics -- Knowledge of circuit boards, processors,
chips, electronic equipment, and computer hardware and software, including
applications and programming.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Telecommunications -- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training -- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Engineering and Technology -- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Telecommunications -- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training -- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Engineering and Technology -- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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