1.
Difference
between OST/PST
2.
What is VPN
3.
Which files
in Outlook contains address book
4.
How to
remove a Virus(He should be able to give the Steps in the same—simply
formatting a PC is not the correct answer)
5.
What if a
user complains that there are lot of pop- ups coming. What is the solution for
the same.
6.
What is the
port number for HTTPS: Answer: 443
7.
What is the
port number for Telnet: Answer: 23
8.
Different
RAID Levels
- RAID0, RAID1, RAID5
- How to configure mails through Blackberry?
- How to install Citrix?
- What is VPN Client and difference between VPN and Citrix?
- How to install, configure VPN?
- Difference between OST and PST?
- How to configure and troubleshoot problem in Outlook?
- How to troubleshoot Hardware issues like RAM Change, Memory?
- How to create Images?
- What is Active Directory and how to deploy?
- Where to create tickets?
- How will you upgrade Outlook 2007 to 2010?
- How to install network printer?
- Difference between Domain and Workflow?
1.
Ports used
by FTP Server?
a.
21 & 20
2.
What is
Global Catalogue Server?
a.
Searchable
and Partial Database of Active Directory Domain
3.
While
pinging a server you will see TTL in the output. What does TTL mean?
a.
Time To Live
4.
Name some
DNS Records?
a.
A, PTR, MX,
CN….
5.
What you
mean by reverse look-up in DNS?
a.
IP to Name
conversion
6.
Port Number
of POP3?
a.
110
7.
Port Number
of SMTP?
a.
25
8.
Port number
of HTTPS?
a.
443
9.
How do you
find the OS patches installed
a.
From Control
Panel -> Add/Remove Programs
10.
How do you recover OST?
11.
What is the difference between different
versions of OS?
12.
What is remote
support?
Remote support system software for on demand remote
support of your clients even behind firewalls.
13.
What is Port
Number?
14.
What is Active
Directory and DHCP Server?
15.
What are the
different patches?
16. What is ticketing tool? How do you work on that?
17. Difference
between LAN and WAN?
18. Difference
between Windows XP , Vista and Windows 7?
Multi-touch in Win 7,
Aero Peek, New Taskbar, Games, Media Center, NetBook
Edition, Performance and User Friendliness
OTHER IMP. QUESTIONS
2.
How do you
restore a windows operations if the systems files are corrupt
a.
Select F8
during boot process and select “Restore Mode”
3.
List OSI (open
system integrate)Layers (NOTE: In the answer Sequence is imp. Either from
top-down or bottoms-up)
a.
Application
b.
Presentation
c.
Session
d.
Transport
e.
Network
f.
Data Link
g.
Physical
4.
At which
layer does the ROUTER work
a.
Network
Layer
5.
What is
low-level formatting
a.
Recreating
the Tracks & Sectors after erasing the old ones
6.
What are the
different Backup Types
a.
Normal
b.
Differential
c.
Incremental
7.
Different RAID
Levels
a.
RAID0,
RAID1, RAID5
8.
Port Number
for SMTP
a.
25
9.
Port Number
for Telnet
a.
23
10.
What is PTR
record in DNS
a.
Resolves
Hostname to “IP Address”
11.
What is
HOSTS File
a.
File used to
resolve Hostnames to IP Address
12.
Difference
between UDP and TCP
a.
TCP is
connection oriented
b.
UDP is
connectionless
RADIX and REMEDY
Other Questions
1) What is Active Directory?
A central component of the Windows platform, Active Directory directory service provides the means to manage the identities and relationships that make up network environments. For example we can create, manage and administrator users, computers and printers in the network from active directory.
2) What is DNS? Why it is used? What is "forward lookup" and "reverse lookup" in DNS? What are A records and mx records?
DNS is domain naming service and is used for resolving names to IP address and IP addresses to names. The computer understands only numbers while we can easily remember names. So to make it easier for us what we do is we assign names to computers and websites. When we use these names (Like yahoo.com) the computer uses DNS to convert to IP address (number) and it executes our request.
Forward lookup: Converting names to IP address is called forward lookup.
Reverse lookup: Resolving IP address to names is called reverse lookup.
'A' record: Its called host record and it has the mapping of a name to IP address. This is the record in DNS with the help of which DNS can find out the IP address of a name.
'MX' Record: its called mail exchanger record. Its the record needed to locate the mail servers in the network. This record is also found in DNS.
3) What id DHCP? Why it is used? What are scopes and super scopes?
DHCP: Dynamic host configuration protocol. Its used to allocate IP addresses to large number of PCs in a network environment. This makes the IP management very easy.
Scope: Scope contains IP address like subnet mask, gateway IP, DNS server IP and exclusion range which a client can use to communicate with the other PCs in the network.
Superscope: When we combine two or more scopes together its called super scope.
4) What are the types of LAN cables used? What is a cross cable?
Types of LAN cables that are in use are "Cat 5" and "Cat 6". "Cat 5" can support 100 Mbps of speed and "CAT 6" can support 1Gbps of speed.
Cross cable: Its used to connect same type of devices without using a switch/hub so that they can communicate.
5) What is the difference between a normal LAN cable and cross cable? What could be the maximum length of the LAN cable?
The way the paired wires are connected to the connector (RJ45) is different
in cross cable and normal LAN cable.
The theoretical length is 100 meters but after 80 meters you may see drop in speed due to loss of signal.
6) What would you use to connect two computers without using switches?
Cross cable.
7) What is IPCONFIG command? Why it is used?
IPCONFIG command is used to display the IP information assigned to a computer. From the output we can find out the IP address, DNS IP address, gateway IP address assigned to that computer.
8) What is APIPA IP address? Or what IP address is assigned to the computer when the DHCP server is not available?
When DHCP server is not available the Windows client computer assigns an automatic IP address to itself so that it can communicate with the network computers. This ip address is called APIPA. ITs in the range of 169.254.X.X.
APIPA stands for Automatic private IP addressing. Its in the range of 169.254.X.X.
9) What is a DOMAIN? What is the difference between a domain and a workgroup?
Domain is created when we install Active Directory. It's a security boundary which is used to manage computers inside the boundary. Domain can be used to centrally administrator computers and we can govern them using common policies called group policies.
We can't do the same with workgroup.
10) Do you know how to configure outlook 2000 and outlook 2003 for a user?
Please visit the link below to find out how to configure outlook 2000 and outlook 2003. IT: Help Desk: Quick Guide: Configuring Outlook 2003 for Exchange Server
11) What is a PST file and what is the difference between a PST file and OST file? What file is used by outlook express?
PST file is used to store the mails locally when using outlook 2000 or 2003. OST file is used when we use outlook in cached exchanged mode. Outlook express used odb file.
12) What is BSOD? What do you do when you get blue screen in a computer? How do you troubleshoot it?
BSOD stands for blue screen of Death. when there is a hardware or OS fault due to which the windows OS can run it give a blue screen with a code. Best way to resolve it is to boot the computer is "Last known good configuration".
If this doesn't work than boot the computer in safe mode. If it boots up than the problems with one of the devices or drivers.
13) What is RIS? What is Imaging/ghosting?
RIS stands for remote installation services. You save the installed image on a windows server and then we use RIS to install the configured on in the new hardware. We can use it to deploy both server and client OS. Imaging or ghosting also does the same job of capturing an installed image and then install it on a new hardware when there is a need. We go for RIS or imaging/ghosting because installing OS every time using a CD can be a very time consuming task. So to save that time we can go for RIS/Ghosting/imaging.
14) What is VPN and how to configure it?
VPN stands for Virtual private network. VPN is used to connect to the corporate network to access the resources like mail and files in the LAN. VPN can be configured using the steps mentioned in the KB: How to configure a VPN connection to your corporate network in Windows XP Professional
15) Your computer slowly drops out of network. A reboot of the computer
fixes the problem. What to do to resolve this issue?
Update the network card driver.
16) Your system is infected with Virus? How to recover the data?
Install another system. Install the OS with the lates patches, Antivirus with latest updates. Connect the infected HDD as secondary drive in the system. Once done scan and clean the secondary HDD. Once done copy the files to the new system.
17) How to join a system to the domain? What type of user can add a system to the domain?
Please visit the article below and read "Adding the Workstation to the Domain" http://www.microsoft.com/technet/pro...003/technologi /directory/
18) What is the difference between a switch and a hub?
Switch sends the traffic to the port to which its meant for. Hub sends the traffic to all the ports.
19) What is a router? Why we use it?
Router is a switch which uses routing protocols to process and send the traffic. It also receives the traffic and sends it across but it uses the routing protocols to do so.
20) What are manageable and non manageable switches?
Switches which can be administered are called manageable switches. For example we can create VLAN for on such switch. On no manageable switches we can't do so.
A central component of the Windows platform, Active Directory directory service provides the means to manage the identities and relationships that make up network environments. For example we can create, manage and administrator users, computers and printers in the network from active directory.
2) What is DNS? Why it is used? What is "forward lookup" and "reverse lookup" in DNS? What are A records and mx records?
DNS is domain naming service and is used for resolving names to IP address and IP addresses to names. The computer understands only numbers while we can easily remember names. So to make it easier for us what we do is we assign names to computers and websites. When we use these names (Like yahoo.com) the computer uses DNS to convert to IP address (number) and it executes our request.
Forward lookup: Converting names to IP address is called forward lookup.
Reverse lookup: Resolving IP address to names is called reverse lookup.
'A' record: Its called host record and it has the mapping of a name to IP address. This is the record in DNS with the help of which DNS can find out the IP address of a name.
'MX' Record: its called mail exchanger record. Its the record needed to locate the mail servers in the network. This record is also found in DNS.
3) What id DHCP? Why it is used? What are scopes and super scopes?
DHCP: Dynamic host configuration protocol. Its used to allocate IP addresses to large number of PCs in a network environment. This makes the IP management very easy.
Scope: Scope contains IP address like subnet mask, gateway IP, DNS server IP and exclusion range which a client can use to communicate with the other PCs in the network.
Superscope: When we combine two or more scopes together its called super scope.
4) What are the types of LAN cables used? What is a cross cable?
Types of LAN cables that are in use are "Cat 5" and "Cat 6". "Cat 5" can support 100 Mbps of speed and "CAT 6" can support 1Gbps of speed.
Cross cable: Its used to connect same type of devices without using a switch/hub so that they can communicate.
5) What is the difference between a normal LAN cable and cross cable? What could be the maximum length of the LAN cable?
The way the paired wires are connected to the connector (RJ45) is different
in cross cable and normal LAN cable.
The theoretical length is 100 meters but after 80 meters you may see drop in speed due to loss of signal.
6) What would you use to connect two computers without using switches?
Cross cable.
7) What is IPCONFIG command? Why it is used?
IPCONFIG command is used to display the IP information assigned to a computer. From the output we can find out the IP address, DNS IP address, gateway IP address assigned to that computer.
8) What is APIPA IP address? Or what IP address is assigned to the computer when the DHCP server is not available?
When DHCP server is not available the Windows client computer assigns an automatic IP address to itself so that it can communicate with the network computers. This ip address is called APIPA. ITs in the range of 169.254.X.X.
APIPA stands for Automatic private IP addressing. Its in the range of 169.254.X.X.
9) What is a DOMAIN? What is the difference between a domain and a workgroup?
Domain is created when we install Active Directory. It's a security boundary which is used to manage computers inside the boundary. Domain can be used to centrally administrator computers and we can govern them using common policies called group policies.
We can't do the same with workgroup.
10) Do you know how to configure outlook 2000 and outlook 2003 for a user?
Please visit the link below to find out how to configure outlook 2000 and outlook 2003. IT: Help Desk: Quick Guide: Configuring Outlook 2003 for Exchange Server
11) What is a PST file and what is the difference between a PST file and OST file? What file is used by outlook express?
PST file is used to store the mails locally when using outlook 2000 or 2003. OST file is used when we use outlook in cached exchanged mode. Outlook express used odb file.
12) What is BSOD? What do you do when you get blue screen in a computer? How do you troubleshoot it?
BSOD stands for blue screen of Death. when there is a hardware or OS fault due to which the windows OS can run it give a blue screen with a code. Best way to resolve it is to boot the computer is "Last known good configuration".
If this doesn't work than boot the computer in safe mode. If it boots up than the problems with one of the devices or drivers.
13) What is RIS? What is Imaging/ghosting?
RIS stands for remote installation services. You save the installed image on a windows server and then we use RIS to install the configured on in the new hardware. We can use it to deploy both server and client OS. Imaging or ghosting also does the same job of capturing an installed image and then install it on a new hardware when there is a need. We go for RIS or imaging/ghosting because installing OS every time using a CD can be a very time consuming task. So to save that time we can go for RIS/Ghosting/imaging.
14) What is VPN and how to configure it?
VPN stands for Virtual private network. VPN is used to connect to the corporate network to access the resources like mail and files in the LAN. VPN can be configured using the steps mentioned in the KB: How to configure a VPN connection to your corporate network in Windows XP Professional
15) Your computer slowly drops out of network. A reboot of the computer
fixes the problem. What to do to resolve this issue?
Update the network card driver.
16) Your system is infected with Virus? How to recover the data?
Install another system. Install the OS with the lates patches, Antivirus with latest updates. Connect the infected HDD as secondary drive in the system. Once done scan and clean the secondary HDD. Once done copy the files to the new system.
17) How to join a system to the domain? What type of user can add a system to the domain?
Please visit the article below and read "Adding the Workstation to the Domain" http://www.microsoft.com/technet/pro...003/technologi /directory/
18) What is the difference between a switch and a hub?
Switch sends the traffic to the port to which its meant for. Hub sends the traffic to all the ports.
19) What is a router? Why we use it?
Router is a switch which uses routing protocols to process and send the traffic. It also receives the traffic and sends it across but it uses the routing protocols to do so.
20) What are manageable and non manageable switches?
Switches which can be administered are called manageable switches. For example we can create VLAN for on such switch. On no manageable switches we can't do so.
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